{"id":2941,"date":"2023-02-15T19:51:22","date_gmt":"2023-02-15T19:51:22","guid":{"rendered":"https:\/\/topchalets.ca\/faq\/"},"modified":"2026-04-17T15:19:17","modified_gmt":"2026-04-17T15:19:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/topchalets.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id='revolutionslider_1'  class='avia-layerslider avia-revolutionslider main_color avia-shadow  avia-builder-el-0  el_before_av_layout_row  avia-builder-el-first   container_wrap fullsize'  >\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"gestion-locative-1\" data-id=\"4\" id=\"SR7_4_1\" class=\"rs-ov-hidden\" data-version=\"6.7.57\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_4_1-13\" data-key=\"13\">\n\t\t\t\t\t\t\t<sr7-bg id=\"SR7_4_1-13-2\" class=\"sr7-layer\"><noscript><img decoding=\"async\" src=\"https:\/\/topchalets.ca\/wp-content\/uploads\/2023\/02\/Banniere-FAQ.jpg\" alt=\"\" title=\"Banniere-FAQ\"><\/noscript><\/sr7-bg>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_4_1-13-1\" class=\"sr7-layer\">FAQ<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_4_1-9\" data-key=\"9\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/topchalets.ca\/wp-content\/uploads\/2023\/02\/Banniere-FAQ.jpg\" data-libid=\"403\" data-lib=\"medialibrary\" title=\"Banniere-FAQ\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90b3BjaGFsZXRzLmNhL3dwLWNvbnRlbnQvdXBsb2Fkcy8yMDIzLzAyL0Jhbm5pZXJlLUZBUS5qcGc=\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_4_1\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_4_1\",el:[820,820,768,960,720],type:'standard',shdw:'0',gh:[820,820,768,960,720],gw:[1920,1920,1024,778,480],vpt:['-100px&#039;,&#039;-100px&#039;,&#039;-100px&#039;,&#039;-100px&#039;,&#039;-100px'],size:{fullWidth:true, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'}});   SR7.PMH[\"SR7_4_1\"].state=true;} else if(SR7.PMH[\"SR7_4_1\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_4_1\"].fn,19);}};SR7.PMH[\"SR7_4_1\" ].fn();\n\t\t\t\t<\/script>\n<\/div>\n<div id='av-layout-grid-1'  class='av-layout-grid-container av-2uhc-ad178509aba1bcf109df10745c4d441d entry-content-wrapper main_color av-flex-cells  avia-builder-el-1  el_after_av_revolutionslider  el_before_av_hr  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ldc2uie8-2c66f9e5f3d9e2594db42fd7c7ef0f35\">\n.flex_cell.av-ldc2uie8-2c66f9e5f3d9e2594db42fd7c7ef0f35{\nvertical-align:middle;\nbackground-color:#2b292a;\n}\n.responsive #top #wrap_all .flex_cell.av-ldc2uie8-2c66f9e5f3d9e2594db42fd7c7ef0f35{\npadding:50px 50px 50px 50px !important;\n}\n<\/style>\n<a class=\"av-screen-reader-only\" href=\"#proprietaires\" >Follow a manual added link<\/a><div class='flex_cell av-ldc2uie8-2c66f9e5f3d9e2594db42fd7c7ef0f35 av-gridrow-cell av_one_half no_margin  avia-builder-el-2  el_before_av_cell_one_half  avia-builder-el-first  avia-link-column av-cell-link avia-link-column-hover'  data-link-column-url=\"#proprietaires\" ><div class='flex_cell_inner'><p><div class='flex_column_table av-ldc32usj-d56093aec2f149ad733345283bacacba sc-av_one_fourth av-equal-height-column-flextable'><div class='flex_column av-ldc32usj-d56093aec2f149ad733345283bacacba av_one_fourth  avia-builder-el-3  el_before_av_three_fourth  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ldc31vin-abac6e9773ff9afe8c612a967fb94af6\">\n#top .av_textblock_section.av-ldc31vin-abac6e9773ff9afe8c612a967fb94af6 .avia_textblock{\nfont-size:18px;\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-ldc31vin-abac6e9773ff9afe8c612a967fb94af6'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-426 aligncenter\" src=\"https:\/\/topchalets.ca\/wp-content\/uploads\/2023\/02\/icone-proprietaire.svg\" alt=\"\" width=\"70\" height=\"70\" \/><\/p>\n<\/div><\/section><\/div><div class='av-flex-placeholder'><\/div><div class='flex_column av-p1ms-0f49d0400803a794331f2c09c883a460 av_three_fourth  avia-builder-el-5  el_after_av_one_fourth  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-le636um7-bf276cc0334f73103e0ee0fed588975d\">\n#top .av_textblock_section.av-le636um7-bf276cc0334f73103e0ee0fed588975d .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-le636um7-bf276cc0334f73103e0ee0fed588975d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2>For owners<\/h2>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ldc2uqs1-1a0f006aa61c4526cb453015bad8a99e\">\n.flex_cell.av-ldc2uqs1-1a0f006aa61c4526cb453015bad8a99e{\nvertical-align:middle;\nbackground-color:#100c0f;\n}\n.responsive #top #wrap_all .flex_cell.av-ldc2uqs1-1a0f006aa61c4526cb453015bad8a99e{\npadding:50px 50px 50px 50px !important;\n}\n<\/style>\n<a class=\"av-screen-reader-only\" href=\"#locataires\" >Follow a manual added link<\/a><div class='flex_cell av-ldc2uqs1-1a0f006aa61c4526cb453015bad8a99e av-gridrow-cell av_one_half no_margin  avia-builder-el-7  el_after_av_cell_one_half  avia-builder-el-last  avia-link-column av-cell-link avia-link-column-hover'  data-link-column-url=\"#locataires\" ><div class='flex_cell_inner'><p><div class='flex_column_table av-2xul0-e693ba8c6b406258a0ca394dc6bf4c9a sc-av_one_fourth av-equal-height-column-flextable'><div class='flex_column av-2xul0-e693ba8c6b406258a0ca394dc6bf4c9a av_one_fourth  avia-builder-el-8  el_before_av_three_fourth  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ldc3lsh9-82bee5293e69cea1a4df76b5df84b731\">\n#top .av_textblock_section.av-ldc3lsh9-82bee5293e69cea1a4df76b5df84b731 .avia_textblock{\nfont-size:18px;\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-ldc3lsh9-82bee5293e69cea1a4df76b5df84b731'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p><img decoding=\"async\" class=\"alignnone size-full wp-image-425 aligncenter\" src=\"https:\/\/topchalets.ca\/wp-content\/uploads\/2023\/02\/icone-locataire.svg\" alt=\"\" width=\"70\" \/><\/p>\n<\/div><\/section><\/div><div class='av-flex-placeholder'><\/div><div class='flex_column av-1k834-1b6d5978eb7ff2c2e4ee30c5dc73da5a av_three_fourth  avia-builder-el-10  el_after_av_one_fourth  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ldc3qmv0-e6514058e5bbd3b119fdda150c145732\">\n#top .av_textblock_section.av-ldc3qmv0-e6514058e5bbd3b119fdda150c145732 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-ldc3qmv0-e6514058e5bbd3b119fdda150c145732'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2>For renters<\/h2>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n<\/div><\/div>\n<\/div><div id='after_grid_row_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2941'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3fj72s-4bfc6265093181b101b99651869ae07f\">\n#top .hr.hr-invisible.av-3fj72s-4bfc6265093181b101b99651869ae07f{\nheight:110px;\n}\n<\/style>\n<div  class='hr av-3fj72s-4bfc6265093181b101b99651869ae07f hr-invisible  avia-builder-el-12  el_after_av_layout_row  el_before_av_layout_row  avia-builder-el-no-sibling '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av-layout-grid-2'  class='av-layout-grid-container av-35y6jw-4dbcb80dabbe0f857dd2c9c96e86de62 entry-content-wrapper main_color av-flex-cells  avia-builder-el-13  el_after_av_hr  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3309a4-c0685064dac1baa75839488d43bb9bee\">\n.flex_cell.av-3309a4-c0685064dac1baa75839488d43bb9bee{\nvertical-align:middle;\nbackground-color:#d7d7d6;\n}\n.responsive #top #wrap_all .flex_cell.av-3309a4-c0685064dac1baa75839488d43bb9bee{\npadding:10px 10px 10px 80px !important;\n}\n<\/style>\n<div class='flex_cell av-3309a4-c0685064dac1baa75839488d43bb9bee av-gridrow-cell av_one_third no_margin  avia-builder-el-14  el_before_av_cell_one_third  avia-builder-el-first ' ><div class='flex_cell_inner'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2ykzhg-24654d500b99c77d28e41439e706e7d8\">\n#top .av_textblock_section.av-2ykzhg-24654d500b99c77d28e41439e706e7d8 .avia_textblock{\ncolor:#2d5342;\n}\n<\/style>\n<section  class='av_textblock_section av-2ykzhg-24654d500b99c77d28e41439e706e7d8'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><div id=\"proprietaires\"><span style=\"font-size: 130%;\">For owners<\/span><\/div>\n<\/div><\/section>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2s3q3w-89861f6c7ed9f9f70bb19594eb5148b5\">\n.flex_cell.av-2s3q3w-89861f6c7ed9f9f70bb19594eb5148b5{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-2s3q3w-89861f6c7ed9f9f70bb19594eb5148b5{\npadding:0px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-2s3q3w-89861f6c7ed9f9f70bb19594eb5148b5 av-gridrow-cell av_one_third no_margin  avia-builder-el-16  el_after_av_cell_one_third  el_before_av_cell_one_third  av-zero-padding' ><div class='flex_cell_inner'><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2mmh10-82f64a0cb6ee08b18fa94ef390e8eb8a\">\n.flex_cell.av-2mmh10-82f64a0cb6ee08b18fa94ef390e8eb8a{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-2mmh10-82f64a0cb6ee08b18fa94ef390e8eb8a{\npadding:0px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-2mmh10-82f64a0cb6ee08b18fa94ef390e8eb8a av-gridrow-cell av_one_third no_margin  avia-builder-el-17  el_after_av_cell_one_third  avia-builder-el-last  av-zero-padding' ><div class='flex_cell_inner'><\/div><\/div>\n<\/div>\n<div id='av-layout-grid-3'  class='av-layout-grid-container av-2gspbw-79a4aa22e9f98436178059360bb14955 entry-content-wrapper main_color av-flex-cells  avia-builder-el-18  el_after_av_layout_row  el_before_av_hr  grid-row-not-first  container_wrap fullsize'  >\n<div class='flex_cell av-27u3wk-150e4f5fa4a85dd15d1ffb2bdbe19243 av-gridrow-cell av_one_full no_margin  avia-builder-el-19  avia-builder-el-no-sibling ' ><div class='flex_cell_inner'><p><div class='flex_column av-22hp7g-5cec020b78bcf731c3a5dc4f4433d151 av_one_fifth  avia-builder-el-20  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div '     ><\/div><div class='flex_column av-3u2r2k-46db23631ed76becaa2582fd0382e6d5 av_three_fifth  avia-builder-el-21  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3r44c4-a76da530a1ed9112c91a523969865c65\">\n#top .togglecontainer.av-3r44c4-a76da530a1ed9112c91a523969865c65 h3.toggler{\nbackground-color:#ffffff;\nborder-color:#f0ede8;\n}\n#top .togglecontainer.av-3r44c4-a76da530a1ed9112c91a523969865c65 h3.toggler.activeTitle{\nbackground-color:#f0ede8;\n}\n#top .togglecontainer.av-3r44c4-a76da530a1ed9112c91a523969865c65 h3.toggler:not(.activeTitle):hover{\nbackground-color:#f0ede8;\n}\n#top .togglecontainer.av-3r44c4-a76da530a1ed9112c91a523969865c65 h3.toggler:not(.activeTitle):hover .toggle_icon, #top .togglecontainer.av-3r44c4-a76da530a1ed9112c91a523969865c65 p.toggler:not(.activeTitle):hover .toggle_icon *{\nborder-color: !important;\n}\n#top .togglecontainer.av-3r44c4-a76da530a1ed9112c91a523969865c65 h3.toggler .toggle_icon{\ncolor:#2d5342;\nborder-color:#2d5342;\n}\n#top .togglecontainer.av-3r44c4-a76da530a1ed9112c91a523969865c65 h3.toggler .toggle_icon > span{\ncolor:#2d5342;\nborder-color:#2d5342;\n}\n#top .togglecontainer.av-3r44c4-a76da530a1ed9112c91a523969865c65 .toggle_wrap .toggle_content{\nbackground-color:#ffffff;\nborder-color:#f0ede8;\n}\n<\/style>\n<div  class='togglecontainer av-3r44c4-a76da530a1ed9112c91a523969865c65 av-elegant-toggle  avia-builder-el-22  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-3hqgh0-9d1f797adbe8b0cb2592660a6bb39950'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><h3 data-fake-id='#toggle-id-1' class='toggler   av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1'>Do you offer a turnkey service?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id='toggle-id-1' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Absolutely! We offer full support to owners who choose to entrust their vacation home to us, from property marketing to guest management, including the coordination of housekeeping and maintenance teams.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-3fykbg-daed4ba79822397c5b210cc9172ede4d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><h3 data-fake-id='#toggle-id-2' class='toggler   av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2'>Will I be contacted if a problem arises with a guest during a rental?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id='toggle-id-2' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p class=\"p1\"><span style=\"font-weight: 400;\">Rest assured, we\u2019ve got everything covered! If needed, our team will report back to you once the issue has been resolved.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-38vtsk-22b8536426b9feb66d3d2b5ac7d49020'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><h3 data-fake-id='#toggle-id-3' class='toggler   av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3'>What types of properties do you manage?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id='toggle-id-3' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p class=\"p1\"><span style=\"font-weight: 400;\">We primarily manage rental condos and chalets.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-30mbx0-c9de38ec0f820a32d52e0825df13c9f2'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><h3 data-fake-id='#toggle-id-4' class='toggler   av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4'>What regions do you cover?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id='toggle-id-4' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p class=\"p1\"><span style=\"font-weight: 400;\">The Laurentians and Lanaudi\u00e8re.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2v4e58-2e19736dc82cbdbcc5a4af956f4ac67f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><h3 data-fake-id='#toggle-id-5' class='toggler   av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5'>How much do your management services cost?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id='toggle-id-5' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p class=\"p1\"><span style=\"font-weight: 400;\">We encourage you to get in touch with us so we can understand your needs and provide you with a tailored offer. Our involvement in the rental process typically generates enough additional income to cover our management fees. More income and more time to do what you love: that\u2019s the Top Chalets promise!<\/span><\/p>\n<div>\n<div class=\"\">\n<div class=\"\">\n<div class=\"\">\n<div class=\"\">\n<div class=\"\">\n<div class=\"\">\n<div class=\"\">\n<div class=\"gmail_quote\">\n<div class=\"\" dir=\"ltr\">\n<div class=\"\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2orgms-f1894e22e2a531b0e301da16f1f3eca3'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><h3 data-fake-id='#toggle-id-6' class='toggler   av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6'>Can I use my own photos to advertise my rental property?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id='toggle-id-6' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p class=\"p1\"><span style=\"font-weight: 400;\">It all depends on the quality of the photos. We can help you select the best ones to showcase your property in the best possible light. However, if you\u2019d like to take new photos, we offer a FREE art direction service, highlighting the most eye-catching features to give it that extra oomph and attract more renters!<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2ikylo-063817474652e27635f6db8fb04a1af8'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><h3 data-fake-id='#toggle-id-7' class='toggler   av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7'>What sets you apart from other management companies?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id='toggle-id-7' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p class=\"p1\"><span style=\"font-weight: 400;\">Our dynamic team is brimming with creative ideas and is dedicated to bringing out the best in your property and maximizing its potential. Most importantly, we work to build trusted relationships with all our partners by providing unparalleled support.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div><div class='flex_column av-2e8qdg-abdb5b4ec4be63ed5ce8daef717ac61e av_one_fifth  avia-builder-el-23  el_after_av_three_fifth  avia-builder-el-last  flex_column_div '     ><\/div><\/p>\n<\/div><\/div>\n<\/div><div id='after_grid_row_3'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2941'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-b3t24-3c2e1faf86ac8738b687d0d9cc278791\">\n#top .hr.hr-invisible.av-b3t24-3c2e1faf86ac8738b687d0d9cc278791{\nheight:110px;\n}\n<\/style>\n<div  class='hr av-b3t24-3c2e1faf86ac8738b687d0d9cc278791 hr-invisible  avia-builder-el-24  el_after_av_layout_row  el_before_av_layout_row  avia-builder-el-no-sibling '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av-layout-grid-4'  class='av-layout-grid-container av-le63eijy-567f97b2d9ca0482008db2c87caa737c entry-content-wrapper main_color av-flex-cells  avia-builder-el-25  el_after_av_hr  el_before_av_layout_row  grid-row-not-first  container_wrap fullsize'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-nsq4s-86baefcc0c1850afd0606c054068255f\">\n.flex_cell.av-nsq4s-86baefcc0c1850afd0606c054068255f{\nvertical-align:middle;\nbackground-color:#d7d7d6;\n}\n.responsive #top #wrap_all .flex_cell.av-nsq4s-86baefcc0c1850afd0606c054068255f{\npadding:10px 10px 10px 80px !important;\n}\n<\/style>\n<div class='flex_cell av-nsq4s-86baefcc0c1850afd0606c054068255f av-gridrow-cell av_one_third no_margin  avia-builder-el-26  el_before_av_cell_one_third  avia-builder-el-first ' ><div class='flex_cell_inner'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-le63d8z1-2dac23d907c33002723a96bc849285d4\">\n#top .av_textblock_section.av-le63d8z1-2dac23d907c33002723a96bc849285d4 .avia_textblock{\ncolor:#2d5342;\n}\n<\/style>\n<section  class='av_textblock_section av-le63d8z1-2dac23d907c33002723a96bc849285d4'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><div id=\"locataires\"><span style=\"font-size: 130%;\">For renters<\/span><\/div>\n<\/div><\/section>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-hn6to-3eaf15713bcad44903e81eab12f427b1\">\n.flex_cell.av-hn6to-3eaf15713bcad44903e81eab12f427b1{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-hn6to-3eaf15713bcad44903e81eab12f427b1{\npadding:0px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-hn6to-3eaf15713bcad44903e81eab12f427b1 av-gridrow-cell av_one_third no_margin  avia-builder-el-28  el_after_av_cell_one_third  el_before_av_cell_one_third  av-zero-padding' ><div class='flex_cell_inner'><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-a3dbw-52cf6f15aa0f58d71fd24893bf8ccb4d\">\n.flex_cell.av-a3dbw-52cf6f15aa0f58d71fd24893bf8ccb4d{\nvertical-align:top;\n}\n.responsive #top #wrap_all .flex_cell.av-a3dbw-52cf6f15aa0f58d71fd24893bf8ccb4d{\npadding:0px 0px 0px 0px !important;\n}\n<\/style>\n<div class='flex_cell av-a3dbw-52cf6f15aa0f58d71fd24893bf8ccb4d av-gridrow-cell av_one_third no_margin  avia-builder-el-29  el_after_av_cell_one_third  avia-builder-el-last  av-zero-padding' ><div class='flex_cell_inner'><\/div><\/div><\/div><div id='av-layout-grid-5'  class='av-layout-grid-container av-81xt8-65a3afbca139eea1c245a30bab56c9f4 entry-content-wrapper main_color av-flex-cells  avia-builder-el-30  el_after_av_layout_row  el_before_av_hr  grid-row-not-first  container_wrap fullsize'  >\n<div class='flex_cell av-20lwmc-cf3d95967c69cec4968927c543d47740 av-gridrow-cell av_one_full no_margin  avia-builder-el-31  avia-builder-el-no-sibling ' ><div class='flex_cell_inner'><p><div class='flex_column av-73zl8-0ea4b1ca80211d55c045a9362e0627e4 av_one_fifth  avia-builder-el-32  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div '     ><\/div><div class='flex_column av-6f4j0-3fab02ebe585819906da546ec08c0aac av_three_fifth  avia-builder-el-33  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1id3k4-99a80c2c88b6e95f8e359b57a28550ae\">\n#top .togglecontainer.av-1id3k4-99a80c2c88b6e95f8e359b57a28550ae h3.toggler{\nbackground-color:#ffffff;\nborder-color:#f0ede8;\n}\n#top .togglecontainer.av-1id3k4-99a80c2c88b6e95f8e359b57a28550ae h3.toggler.activeTitle{\nbackground-color:#f0ede8;\n}\n#top .togglecontainer.av-1id3k4-99a80c2c88b6e95f8e359b57a28550ae h3.toggler:not(.activeTitle):hover{\nbackground-color:#f0ede8;\n}\n#top .togglecontainer.av-1id3k4-99a80c2c88b6e95f8e359b57a28550ae h3.toggler:not(.activeTitle):hover .toggle_icon, #top .togglecontainer.av-1id3k4-99a80c2c88b6e95f8e359b57a28550ae p.toggler:not(.activeTitle):hover .toggle_icon *{\nborder-color: !important;\n}\n#top .togglecontainer.av-1id3k4-99a80c2c88b6e95f8e359b57a28550ae h3.toggler .toggle_icon{\ncolor:#2d5342;\nborder-color:#2d5342;\n}\n#top .togglecontainer.av-1id3k4-99a80c2c88b6e95f8e359b57a28550ae h3.toggler .toggle_icon > span{\ncolor:#2d5342;\nborder-color:#2d5342;\n}\n#top .togglecontainer.av-1id3k4-99a80c2c88b6e95f8e359b57a28550ae .toggle_wrap .toggle_content{\nbackground-color:#ffffff;\nborder-color:#f0ede8;\n}\n<\/style>\n<div  class='togglecontainer av-1id3k4-99a80c2c88b6e95f8e359b57a28550ae av-elegant-toggle  avia-builder-el-34  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-1clwgc-a1ae67731dfd138fc21634f903b8aa76'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><h3 data-fake-id='#toggle-id-8' class='toggler   av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8'>What\u2019s included in the rental?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id='toggle-id-8' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p class=\"p1\"><span style=\"font-weight: 400;\">We supply all the basic essentials: internet service, soap, shampoo, a hair dryer, bath towels, toilet paper, sheets, pillows, kitchen utensils, a washer and dryer, a coffee maker, a microwave, a smart TV, and much more.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-le63ji6d-9260f18da40947b6e7de71e68c6fe2c0'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><h3 data-fake-id='#toggle-id-9' class='toggler   av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9'>How do I know if a property is available on the dates I want?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id='toggle-id-9' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p class=\"p1\"><span style=\"font-weight: 400;\">All our calendars show the real-time availability of our units. You can view them by clicking the \u201cView Availability\u201d button on the property listing.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-le63js4c-607b206251d7adf9b49a89ed5f80f053'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><h3 data-fake-id='#toggle-id-10' class='toggler   av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-10'>Do you allow pets?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id='toggle-id-10' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p class=\"p1\"><span style=\"font-weight: 400;\">We allow pets at select properties only. Please reach out to us before making your reservation.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-le63k3ob-25e3a5402698722dcce59ecb393f6520'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><h3 data-fake-id='#toggle-id-11' class='toggler   av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-11'>Are the chalets or condos easy to get to?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id='toggle-id-11' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p class=\"p1\"><span style=\"font-weight: 400;\">Some properties are more accessible than others. Many are located in the mountains and offer magnificent views. That&#8217;s why we recommend using a car with good winter tires to handle potential inclement weather during the cold season. That said, the roads are maintained regularly.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-le63kfx2-89b5066ef82409506d9b1fafdf48adbd'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><h3 data-fake-id='#toggle-id-12' class='toggler   av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-12'>Can I get the address of the chalet or condo before renting it?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id='toggle-id-12' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p class=\"p1\"><span style=\"font-weight: 400;\">For security reasons, we will provide you with the address at least 24 hours before your arrival. We can always give you the name of the nearest town so you can plan your trip accordingly.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-le63kpnm-f0a4bed159a81066cfc591cd252e3efb'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><h3 data-fake-id='#toggle-id-13' class='toggler   av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-13'>What are the check-in and check-out times?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/h3><div id='toggle-id-13' class='toggle_wrap  '  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p class=\"p1\"><span style=\"font-weight: 400;\">Check-in is at 4:00 p.m. on the day of your arrival, and check-out is at 11:00 a.m. on the day of your departure.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div><div class='flex_column av-ayfdw-cf3329ecc713b97805ec61a7bfa3056f av_one_fifth  avia-builder-el-35  el_after_av_three_fifth  avia-builder-el-last  flex_column_div '     ><\/div><\/p>\n<\/div><\/div><\/div><div id='after_grid_row_5'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2941'><div class='entry-content-wrapper clearfix'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3pu80-a7b9421c489823b2e3fe1724b769880d\">\n#top .hr.hr-invisible.av-3pu80-a7b9421c489823b2e3fe1724b769880d{\nheight:110px;\n}\n<\/style>\n<div  class='hr av-3pu80-a7b9421c489823b2e3fe1724b769880d hr-invisible  avia-builder-el-36  el_after_av_layout_row  avia-builder-el-no-sibling '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2941","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TOP Chalets | FAQ<\/title>\n<meta name=\"description\" content=\"D\u00e9nicher les plus beaux chalets locatifs dans la r\u00e9gion de Laurentides-Lanaudi\u00e8re ou confiez nous la gestion de votre propri\u00e9t\u00e9 locative.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/topchalets.ca\/en\/faq\/\" \/>\n<meta property=\"og:locale\" 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